Shipping, Returns, Warranty & Aftercare
Effective Date: August 11, 2026
Purpose
This policy provides a general overview of Adonia Fine Jewelry's production, shipping, returns, warranty, repair, and aftercare practices.
Production & Order Fulfilment
Every Adonia Fine Jewelry piece is crafted with exceptional attention to detail.
Unless otherwise stated, our jewellery is made to order and handcrafted specifically for each client.
Selected ring sizes or ready-to-ship pieces may be available for prompt dispatch. Where an item is in stock, it will generally be prepared for shipment within approximately two business days following order confirmation.
Made-to-order pieces generally require approximately 2–4 weeks before shipment.
Production timeframes are estimates only and may vary depending on design complexity, customisation requirements, material availability, quality control procedures, order volumes, or other operational considerations. Estimated production and shipping timeframes are provided for guidance only and are not guaranteed.
Order Changes
If you wish to modify your order, please contact us as soon as reasonably practicable.
Once production has commenced, changes may not be possible and will be considered on a case-by-case basis. Where changes can be accommodated, revised production timeframes, additional charges, or both may apply.
Orders containing multiple items may be shipped together once all items are complete. Where operationally feasible, separate shipments may be arranged upon request. Additional shipping charges may apply.
Shipping
Adonia Fine Jewelry ships to selected destinations worldwide, subject to applicable laws, regulations, courier availability, insurance requirements, and operational considerations.
Estimated delivery timeframes are provided for convenience only and are not guaranteed.
International shipments may be subject to customs duties, taxes, import charges, or other governmental fees imposed by the destination country. Unless expressly stated otherwise, these charges are the responsibility of the recipient.
We reserve the right to decline or cancel shipments where legal, regulatory, insurance, security, fraud prevention, or operational considerations reasonably prevent us from completing delivery.
Ring Sizing
Ring sizes are displayed using the US sizing system unless otherwise stated.
Clients are responsible for selecting the appropriate ring size before placing an order. We recommend obtaining a professional ring sizing prior to purchase.
Certain ring designs may be resized following purchase, while others may not be suitable for resizing due to their design, construction, or gemstone setting.
Returns & Cancellations
Adonia Fine Jewelry pieces are handcrafted specifically for each client.
Accordingly, eligibility for returns, exchanges, cancellations, or refunds may vary depending on the nature of the purchase and applicable law.
Made-to-order, bespoke, personalized, customized, or resized jewellery is generally not eligible for cancellation, return, or exchange once production has commenced, except where required by applicable law.
If you believe your order has arrived damaged, defective, or incorrect, please contact our Client Care team as soon as reasonably practicable after delivery so that we may review the matter.
Requests relating to returns, exchanges, cancellations, or refunds are assessed individually in accordance with this policy and applicable law.
Warranty
Adonia Fine Jewelry stands behind the quality of its craftsmanship.
Subject to the terms of our Limited Warranty, manufacturing defects in materials or workmanship may be eligible for repair, replacement, or another appropriate remedy, following inspection by Adonia Fine Jewelry.
Our Limited Warranty generally does not extend to:
- Normal wear and tear
- Accidental damage
- Improper handling, storage, or care
- Damage resulting from impact or excessive force
- Loss of diamonds or gemstones
- Unauthorized alterations, repairs, or resizing
- Damage resulting from circumstances beyond our reasonable control
Warranty eligibility is determined following inspection of the jewellery and the circumstances of the claim.
Repairs & Aftercare
Should your jewellery require cleaning, inspection, repair, resizing, or other servicing, please contact our Client Care team before arranging any work.
Available services, repair costs, service timeframes, and available options may vary depending on the design, materials, condition of the jewellery, and the nature of the requested work.
Clients are responsible for arranging secure and appropriately insured shipment of jewellery returned for servicing unless otherwise agreed in writing.
To the extent permitted by applicable law, Adonia Fine Jewelry is not responsible for items lost, stolen, delayed, or damaged while in transit to us.
Unauthorized repairs or alterations performed by third parties may affect warranty eligibility.
Product Information
Every Adonia Fine Jewelry piece is individually handcrafted.
Minor variations in dimensions, precious metal weight, gemstone characteristics, colour, finish, or other natural characteristics may occur and are not considered manufacturing defects.
Product photographs, videos, and other visual representations are provided for illustrative purposes only. Colours, proportions, and appearance may vary depending on screen settings, lighting conditions, and the handcrafted nature of each piece.
Contact
For enquiries regarding shipping, returns, repairs, warranty, or aftercare, please contact:
Client Care
Adonia Fine Jewelry
Email: hello@adoniajewelry.com
Policy Notice
This policy provides a general overview of Adonia Fine Jewelry's production, shipping, returns, warranty, repair, and aftercare practices.
It is provided for general informational purposes only and does not constitute a contractual commitment or create legal rights beyond those provided under applicable law. It is not intended to provide an exhaustive description of every product, service, operational procedure, or circumstance that may arise.
Adonia Fine Jewelry may review, amend, supplement, or update this policy from time to time to reflect changes in applicable laws, regulatory guidance, business operations, product offerings, client service practices, or operational requirements.
